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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up menu will appear. It includes in-depth information about all the operations that you can perform on that particular page. Each popup opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge selection of tutorial videos describing how to use our hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you searching for, explore our comprehensive Frequently Asked Questions section, which contains questions asked by real people and offers practical solutions. We regulary "revamp" our FAQ section with new entries in an attempt to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, we have a great team of client support engineers available 24x7 and ready to help you with any issue. Each trouble ticket you submit will be replied to within one hour (the average ticket response time being about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 223291

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com